Terms and Conditions

This website, found under the www.thechateaucompany.co.uk URL, is operated by The Chateau Company and references to “we”, “us” and “our” shall be deemed to be references to The Chateau Company. References to “you”, and “your” shall be deemed to be references to person viewing this website. By using any part of this website, and/or placing an order on the website you agree to be bound by the Terms and Conditions. You should print a copy of these terms and conditions for future reference.

Please click on the button marked "I Accept" at the end of these terms and conditions or during the order process, if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

Our site is only intended for use by people resident in the European Countries. We do not accept orders from individuals outside those countries. Some restrictions are placed on the extent to which we accept orders from specific countries.

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should mention your concerns at the time of placing your order.

Please contact us via our ‘contact’ page.

You place your order request for goods from the website by clicking on the confirm order button at the end of the on-line order process. You will be guided through the process of placing an order by a series of simple instructions on the website.

After placing an order, you will receive an e-mail from us acknowledging that we have received your order, giving you a payment reference and confirming the value of the order which has been debited to your credit/debit card

Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products, which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from delivery. Provided that you tell us within seven working days after the day on which you received the products that you intend to return the item.

In this case, you will receive a full refund of the price paid for the Products in accordance with our refund policy (set out below).

To cancel a Contract, you must inform us in writing and return the Product(s) to us, in the same condition in which you received them, and at your own cost and risk. You will not have any right to cancel a Contract for the supply of any bespoke or monogrammed products that are manufactured to be client specific designs.

This provision does not affect your statutory rights.

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more delivery

We do not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.

The Products will be at your risk from the time of delivery.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

The price of any Products will be as quoted, except in cases of obvious error.
These prices include VAT but exclude delivery costs, which will be added to the total amount due.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Payment can be made by any of the methods specified in this website and payment will be debited and cleared from your account as set out in the relevant section of this website.

You confirm that the credit or debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

A bespoke appointment does not tie you into purchasing from The Chateau Company and is designed to showcase our deluxe products in the comfort of your own home. Orders can be placed at the appointment or at a later date.

We will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. Please take extra care to read our product care information that is delivered to you with your order. We cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed.

When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective Product.

Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

Products returned by you within the seven-day cooling-off period will be refunded in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

To return any products to us, please contact us, to tell us that you would like a refund or exchange. We will then discuss with you the best way to return your products. (We strongly recommended you obtain proof of posting. We cannot accept responsibility for parcels lost in transit.)

This section does not apply to Bespoke Products

We accept online payment for our scented candles range but for all other products The Chateau Company is a bespoke service only. We currently accept Visa, MasterCard, Delta and Switch in pounds sterling. Payment options are available at the time of placing your order.

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate.

If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate. The current rate of VAT is 17.5%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

1. Strikes, lock-outs or other industrial action.

2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

5. Impossibility of the use of public or private telecommunications networks.

6. The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

We endeavour to display through this website all items in our current range. Please bear in mind that if your order is bespoke we aim to obtain and monogram items in the quickest possible fashion. We will always inform you if there is a delay. If you are purchasing items as gifts from The Chateau Company, we ask you to notify us at the time of making your appointment or at your actual bespoke appointment so that we can facilitate your order in time.

We aim to deliver your bespoke order to you within four weeks from the point of order. However all dates quoted for delivery are estimated delivery dates only and may be subject to change. We will always notify you if there is a delay in our expected delivery time and we will reschedule to another appropriate time for both parties.

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

The Chateau Company does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither The Chateau Company nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Chateau Company or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of The Chateau Company and any other associated company of The Chateau Company as if references to The Chateau Company included references to each such associated company.

While The Chateau Company uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Chateau Company will not be responsible for any errors or omissions or for the results arising from the use of such information.

While The Chateau Company takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, The Chateau Company will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Chateau Company does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Chateau Company.

The entire liability of The Chateau Company under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

The Chateau Company will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

The Chateau Company may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of The Chateau Company.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of The Chateau Company or its media, PR, content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order or appointment request with The Chateau Company.

Copy or print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

If you wish to complain about any matter in respect of the goods please contact Customer Services on the following number (open 9.00am - 5.30pm, Monday to Friday) 01483-813688 OR e-mail mail@thechateaucompany.co.uk

Copyright © The Chateau Company 2007-8 All rights reserved.

 ● Registered in England No. 6361867 ● VAT No.908 6968 71 ●